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Store Policies

COVID-19 Updates

 

Tiger Skull RPG works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on. 

Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you.

Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.

 

Digital Goods

Can I share or sell the files?

No, you may not share or sell digital files, however at any time you are subscribed to the Merchant tier on Patreon. You will be able to sell physical prints in your online store. See full conditions in my about section here.

    This Agreement does not allow you to:

    • Share or Sell any digital files, or links to digital files received as a patron of Tigerskullrpg or as purchased on www.tigerskullrpg.com.
    • Distribute Digital copies in exchange for money, goods or services.
    • Distribute Physical copies in exchange for money, goods or services.
    • Share or Sell Derivative Files (such as resized, altered, or pieces of models)
    • Use any files we release, or portions of our files, in commercial products, Kickstarter, Patreon, or any other crowdfunding platform, or share/sell as part of a Game System or Set
    • Make molds for mass production of our models
    • Use our digital images or 3D renders for commercial projects (If you repost on personal social media, please include a credit/link to our Patreon)
    • Sell 3D prints of any models we release, either painted or unpainted (Unless you join the merchant tier)
    • Sell Derivatives of the Digital files released by Tigerskullrpg, using all or part of any released models or digital imagery.

    Merchant Tier Exceptions - As you are subscribed to the Merchant Tier, you may:

    • Sell Physical prints of digital files you have received as a patron of Tigerskullrpg on Patreon. File types include STL files, PDF files and Jpeg files.
    • Sell Physical prints of digital files you have purchased on www.tigerskullrpg.com. File types include STL files, PDF files and Jpeg files.
    • Sell Physical Prints of digital files as part of your online store. File types include STL files, PDF files and Jpeg files. This excludes crowdfunding services external to tigerskullrpg including but not limited to Patreon pages, Kickstarters, Indie gogo etc. Digital files cannot be sold to 3rd party online stores.
    • All other terms and conditions apply to Merchant Tier Patrons.
    • Merchant Tier Exceptions are only valid while subscribed to the Merchant Tier. Changing Tiers or exiting Tigerskullrpg on Patreon will immediately revoke these Exceptions.
    • Digital Content received or purchased from tigerskullrpg on Patreon or www.tigerskullrpg.com may not be used in the production of video game development.

     

    Physical Merchandise

    Delivery

    When will I get my order?

    It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

    USA: 5- 8 business days

    International: 10-20 business days

    Where will my order ship from?

    We work with an on-demand order fulfillment company with facilities worldwide!

    Will I be charged customs for my order?

    An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

    My order should be here by now, but I still don't have it. What should I do?

    Before getting in touch with us, please help us out by doing the following:

    • Check your shipping confirmation email for any mistakes in the delivery address.
    • Ask your local post office if they have your package.
    • Stop by your neighbors in case the courier left the package with them.

    Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@tigerskullrpg.com with your order number.

    If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

    Orders 

    How are your products made?

    We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

    How do I track my order?

    If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@tigerskullrpg.com

    I received a wrong/damaged product, what should I do?

    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@tigerskullrpg.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

    Returns

    What’s your return policy?

    We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@tigerskullrpg.com

    Do you offer refunds?

    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@tigerskullrpg.com with photos of wrong/damaged items and we’ll sort that out for you.

    Can I exchange an item for a different size/color?

    At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.